Shipping policy

Thank you for purchasing consumer electronic products from JOSHUA SAMUEL TERRY. We prioritize secure packaging, fast order processing and reliable global logistics to ensure your electronic devices arrive intact and functional. This Shipping Policy outlines our official order processing, shipping, delivery and after-sales logistics rules for all purchased products.

1. Order Processing & Preparation Period
All consumer electronic orders will be verified, inspected and packaged within 1–3 business days after successful order payment and confirmation. Business days exclude weekends, public holidays and local statutory holidays in New Zealand.
During peak shopping seasons, promotional events or inventory restocking periods, order processing may be delayed slightly. If the processing time exceeds 3 business days, our customer service team will send a prompt notification via email to inform you of the updated progress and estimated shipping time. All electronic products will undergo strict quality inspection and anti-collision packaging before shipment to avoid pre-delivery damage.

2. Shipping Fees & Delivery Timeframe
Shipping costs are calculated based on the product weight, size, shipping destination and logistics method, and the final fee will be clearly displayed and confirmed at the checkout page before payment. No hidden logistics fees will be charged after order completion.
We provide standard international shipping services for all consumer electronic products. The estimated delivery time for global orders is 12–18 business days after shipment. Please note that the delivery time is for reference only, and actual delivery may be affected by logistics carrier efficiency, customs clearance progress, extreme weather, regional logistics restrictions and holiday arrangements.

3. Shipment Notification & Order Tracking
Once your order is dispatched from our warehouse, you will receive an automatic shipment confirmation email containing your unique order tracking number and logistics query link.
Logistics tracking information usually takes 24–48 hours to update and take effect after the package is shipped. If the tracking information is not updated for more than 48 hours, you can contact our customer service team for manual inquiry and verification. We will continuously follow up on abnormal logistics status until the package is successfully delivered.

4. Shipping Address Verification & Liability Statement
Customers are required to fill in accurate, detailed and complete recipient information (including recipient name, valid phone number, detailed street address and postal code) when placing an order. Please double-check all address information before payment to avoid delivery errors.
JOSHUA SAMUEL TERRY shall not be liable for delivery failures, package loss or secondary shipping costs caused by incorrect, incomplete or invalid address information provided by customers. If the package is returned to our warehouse due to address errors, customers need to bear the corresponding return freight and re-shipping fees for secondary delivery.

5. Lost, Damaged or Defective Package Handling
Lost Packages: If your package is confirmed lost during transit by the logistics carrier, please submit a consultation and claim application to our customer service team within 7 calendar days of the scheduled delivery date. We will verify the logistics records and assist you in completing the claim process with the carrier.
Damaged or Non-functional Electronic Products: Given the fragility of consumer electronic devices, if you receive damaged, cracked or malfunctioning products, please contact us within 48 hours after signing for the package. You need to provide clear photos or videos of the outer packaging, shipping label and damaged product appearance. After our review and confirmation, we will provide solutions such as free replacement, partial refund or full refund according to the actual situation.

6. Product Protection & Logistics Exclusion Clause
All our consumer electronic products are packaged with professional shockproof, anti-pressure and moisture-proof materials. We strictly control product quality and packaging safety before shipment. This policy only covers logistics damage and loss caused by transit reasons.
We are not responsible for product failures, damage or malfunctions caused by improper use, manual disassembly, unauthorized modification, improper storage or human error after customers receive the products. Subsequent product maintenance and repair shall be implemented in accordance with our after-sales warranty policy.

7. International Customs & Tax Regulations
For all cross-border international shipments, destination countries or regions may levy customs duties, import taxes, clearance fees and other related charges in accordance with local laws and regulations. All additional customs and tax fees incurred during customs clearance are borne solely by the customer.
Product prices and shipping fees charged by our company do not include any international customs and import taxes. Customers shall bear the responsibility for customs declaration and related expenses. We will actively provide necessary shipping documents to assist customers with customs clearance.

8. Order Cancellation & Shipment Interception Rules
Customers can apply for order cancellation for free before our warehouse processes and ships the order. Once the order has been packaged and shipped, cancellation applications will no longer be accepted. If you need to return the goods after shipment, you shall bear the round-trip logistics fees and comply with our return policy regulations.

9. Contact Information
If you have any questions, disputes or consultation needs regarding our shipping rules, order logistics and delivery services, please contact us through the following official channels:
Company Name: JOSHUA SAMUEL TERRY
Email Address: info@fluxynex.shop